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Last Updated: February 2026
1. Information We Collect
We collect information you provide directly when creating an account, purchasing a license, or contacting support:
- Account information (name, email address, username)
- Payment and billing details (processed securely by third-party processors)
- Domain and server information for license activation
- Support ticket content and communications
We also automatically collect certain technical data:
- IP address and browser type
- Pages visited and usage patterns
- Device information and operating system
- License validation requests and installation data
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our software and services
- Process license purchases and manage subscriptions
- Validate license keys and manage domain bindings
- Send important updates about your license or account
- Respond to support requests and troubleshoot issues
- Monitor and prevent fraudulent or unauthorized use
- Generate aggregated, anonymized analytics to improve our products
3. Data Sharing & Third Parties
We do not sell your personal information. We may share data with:
- Payment processors (Stripe, PayPal, etc.) to complete transactions
- CDN providers for software delivery and content hosting
- Analytics services to understand product usage (anonymized data only)
- Law enforcement when required by applicable law
All third-party partners are contractually bound to protect your data and use it only for the services they provide to us.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your language and display preferences
- Analyze site traffic and usage patterns
- Manage the traffic skim system for free license users
You can control cookie settings through your browser preferences. Disabling certain cookies may affect functionality.
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure password hashing and storage
- Regular security audits and updates
- Access controls limiting employee access to personal data
- Encrypted backups and secure data storage
While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained while your account is active
- Transaction records are kept for 7 years for tax and legal compliance
- Support tickets are retained for 3 years after resolution
- Server logs are automatically purged after 90 days
You may request deletion of your account and associated data at any time (see Your Rights below).
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Export your data in a portable format
- Withdraw consent for data processing
- Object to processing based on legitimate interests
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us through our support system. We will respond within 30 days.
8. Children's Privacy
ComusThumbz is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us immediately and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.