Creator Media
What This Page Does
This page lets you see and manage all the photos, videos, and audio files that creators have uploaded on your site. You can check whether files have finished processing, preview images, filter by creator or file type, and verify that media is available for your visitors to see.
[Screenshot: creator-media-admin-main-view]
How to Get Here
Navigate to Admin Panel > Creators > Creator Media
Understanding the Page
When you open this page, you will see three main areas: a statistics bar at the top, filter controls below it, and the media listing that takes up the rest of the page.
Statistics Bar
At the very top, five summary cards give you a quick snapshot of all creator media on your site:
[Screenshot: creator-media-stats-dashboard]
Filter Controls
Below the statistics bar, you will find a row of filters that let you narrow down which media you see. These are covered in detail in the Filters and Search section below.
Media Listing
The main area of the page shows all the creator media that matches your current filters. You can view this as visual cards or as a compact table -- see View Modes below.
Common Tasks
How to Find Media from a Specific Creator
- Type the creator's name or username into the Creator Search box.
- Click Filter.
- The page updates to show only media from that creator.
How to Check on Media That Failed to Process
Sometimes a creator uploads a file and it does not process correctly. To find these files:
- Select Failed from the Processing Status dropdown.
- Click Filter.
- The page shows only media that had problems during processing.
- Note which creators and posts are affected so you can follow up.
How to View All Media Attached to a Specific Post
- Enter the post number into the Post ID field.
- Click Filter.
- The page shows only media files attached to that post.
How to Preview an Image
- Find the image in the media listing (in either Card View or List View).
- Click the Open File button.
- A large preview of the image appears on screen.
- To close the preview, click the X button in the top-right corner, press the Escape key on your keyboard, or click anywhere outside the image.
How to Open a Video or Audio File
- Find the video or audio file in the media listing.
- Click the Open File button.
- The file opens in a new browser tab where you can play it.
How to View the Creator's Profile
- Find any media item from the creator you are interested in.
- Click the View Creator button on that item.
- You are taken to the creator's profile details page.
How to View the Original Post
- Find the media item you are interested in.
- Click the View Post button.
- You are taken to the Creator Posts page, filtered to show that specific post.
Filters and Search
Searching
Type a creator's name or username into the Creator Search box and click Filter. The results update to show only media from matching creators.
Filtering
Use the dropdown filters to narrow down what you see:
To clear all filters, click the Reset button.
Understanding Processing Status
Every media file goes through a processing step after it is uploaded. The status tells you where it is in that process:
View Modes
This page offers two ways to view your media:
- Card View -- Shows each media item as a visual card with a thumbnail preview, creator information, file details, and action buttons. This is the best view for browsing and previewing content.
- List View -- Shows media in a compact table format with one row per item. This is the best view when you need to scan through many items quickly.
Click the view toggle buttons at the top of the media listing to switch between them. Your preference is remembered automatically -- the next time you visit this page, it will open in whichever view you last used.
Customizing List View Columns
When you are in List View, you can control which columns appear in the table and what order they are in.
- Switch to List View if you are not already in it.
- Click the Customize List Columns bar to expand the column options.
- Check or uncheck boxes to show or hide columns.
- Drag columns left or right to change their order.
- Click Apply to save your changes.
To go back to the default column layout, click Reset to Default.
Available Columns
What the Media Cards Show
When using Card View, each card includes several pieces of information:
- Preview area -- A thumbnail of the image, or an icon for videos and audio files. Colored labels indicate the file type (image, video, or audio) and the processing status.
- Creator info -- The creator's profile picture, display name, and username.
- File details -- The media ID, post ID, file size, access type (free, paid, or subscribers only), image dimensions (for photos), and upload date.
- Web addresses -- If the file has been distributed to your content delivery network, the addresses are shown here. You can click them to verify the file is accessible.
- Merchandise info -- If the post includes a product for sale, the product name and price are shown.
- Action buttons -- View Post, View Creator, and Open File.
Page Summary
At the bottom of the page, you will see a summary line showing how many items are displayed out of the total, along with a breakdown of how many files are in each processing status.
Tips for New Users
- Start by filtering for Failed status to catch any problems early. Fixing failed media quickly means your creators' content reaches their audience sooner.
- If the page feels slow or cluttered, switch to List View and reduce the Per Page setting to 30. This makes everything load faster.
- Use the Sort By filter set to "Largest First" to find your biggest files. This is useful for keeping an eye on storage usage.
- You do not need to do anything to make media appear on your site. Once a creator uploads a file, it is processed automatically and becomes visible when processing completes.
Troubleshooting
Media thumbnails are not showing
What you see: Cards or rows appear without a preview image, or show a broken image icon.
How to fix it:
- Check the file's processing status. If it says Pending or Processing, the thumbnail has not been created yet. Wait a few minutes and refresh the page.
- If the status is Failed, the file could not be processed. Contact your technical support team for assistance.
- If the status is Completed but there is still no thumbnail, there may be a storage configuration issue. Contact your technical support team.
"No media found" appears when I search
What you see: The page shows a message saying no media was found.
How to fix it:
- Double-check your spelling in the Creator Search box.
- Make sure you have not set conflicting filters. For example, searching for a creator while also filtering by a Post ID that belongs to a different creator will return no results.
- Click Reset to clear all filters and start over.
Media is stuck in "Pending" or "Processing" for a long time
What you see: Files uploaded hours ago still show Pending or Processing status.
How to fix it:
This usually means a background task on your server needs attention. Contact your technical support team and let them know that creator media processing appears to be stalled.
The page loads slowly
What you see: The page takes a long time to load, especially with many media files.
How to fix it:
- Switch to List View instead of Card View -- it loads faster with many items.
- Reduce the Per Page setting to 30.
- Use filters to narrow your results instead of browsing all media at once.
Image preview does not open when I click "Open File"
What you see: Nothing happens when you click the button, or the preview appears blank.
How to fix it:
- Try refreshing the page and clicking again.
- Make sure the file's processing status is Completed. Files that are still processing cannot be previewed.
- If the problem continues, try a different web browser to rule out a browser-specific issue.